tg999 Terms & Conditions

By accessing, browsing, or using the tg999 website and any associated services, applications, or platforms (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated into this agreement by reference.

If you do not agree with any part of these Terms, you must immediately cease using the tg999 Platform. Your continued use of the Platform following any update to these Terms constitutes your acceptance of the revised Terms as of the effective date of that update.

These Terms apply to all users of the tg999 Platform, including visitors, registered account holders, and any person who participates in any game, bet, promotion, or service offered through the Platform.

To register an account and use the tg999 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age or older. tg999 strictly enforces the 21+ age requirement and reserves the right to request proof of age documentation at any time.
• You must be legally permitted to participate in online betting and gaming activities under the laws applicable to your jurisdiction and place of residence.
• You must be registering as an individual acting on your own behalf, and not on behalf of any third party.
• You must not be listed on any self-exclusion register maintained by tg999 or any affiliated platform.
• You must not be an employee, contractor, director, officer, or immediate family member of tg999 or any of its affiliated entities, game suppliers, or technology partners.
• You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.

tg999 reserves the right to verify your eligibility at any time. Failure to satisfy any eligibility requirement — or provision of false or misleading information during the verification process — will result in immediate account suspension, forfeiture of any outstanding balance, and potential referral to relevant authorities.

To access the full features of the tg999 Platform, you must register a personal account. The registration process requires you to provide accurate, complete, and current information, including your full legal name, date of birth, contact details, and preferred payment method.

One Account Policy: Each individual is permitted to hold only one registered account on the tg999 Platform. Opening, operating, or benefiting from more than one account — whether under the same or different identity details — is strictly prohibited. tg999 uses advanced detection systems to identify duplicate accounts. Where duplicate accounts are identified, all associated accounts will be suspended and balances may be forfeited.

Account Verification (KYC): tg999 operates a Know Your Customer (KYC) verification process in line with standard industry practice. You may be required to submit identity documents (such as a valid National ID card, passport, or driver's licence) and proof of payment method before deposits, withdrawals, or bonus activation are processed. tg999 reserves the right to suspend withdrawals pending successful completion of KYC verification.

Account Security: You are solely responsible for maintaining the security and confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. tg999 accepts no liability for losses arising from unauthorised access to your account where such access results from your failure to maintain credential security. You should notify tg999 support immediately if you suspect that your account has been accessed without authorisation.

• Use a strong, unique password for your tg999 account that is not used on any other platform.
• Enable any additional security features offered by the Platform, including OTP (one-time password) verification.
• Do not access your account from shared or public devices without taking appropriate precautions.
• Log out of your account after each session, particularly when using a shared device.

tg999 supports deposits and withdrawals in Bangladeshi Taka (৳) via a range of locally trusted payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. All transactions are processed in BDT unless otherwise specified.

Deposits: The minimum deposit amount is ৳200. Deposits made via bKash, Nagad, Rocket, or Upay are credited to your account balance in real time under normal operating conditions. tg999 does not charge any processing fee on standard deposits; however, your payment provider may apply their own transaction fees, for which tg999 accepts no responsibility.

Withdrawals: The minimum withdrawal amount is ৳500. Withdrawal requests are subject to verification of your account KYC status and must use a payment method that matches a previously used deposit method. Withdrawals to mobile financial services (bKash, Nagad, Rocket, Upay) are typically processed within 15 minutes of approval. Bank transfer withdrawals may take up to 3 business days depending on the receiving institution's processing schedule.

Anti-Money Laundering: tg999 maintains a strict anti-money laundering (AML) policy. All transactions are monitored for suspicious activity. tg999 reserves the right to delay, block, or reverse any transaction where there are reasonable grounds to suspect that it is connected to money laundering, fraud, or any other illicit activity. Any such cases may be reported to relevant authorities.

• Deposits must originate from a payment account held in your own name. Third-party deposits are not permitted.
• Withdrawals will only be processed to a payment account that has previously been used to make a deposit on your tg999 account.
• tg999 reserves the right to request additional documentation before processing any withdrawal.
• Funds deposited into your tg999 account are held in a separate account and are not used for operational expenses.

tg999 offers a range of bonuses and promotional incentives to eligible registered players. All bonuses are subject to the specific terms and conditions of the individual promotion, which will be published on the promotion page at the time of the offer. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall take precedence for matters relating to that promotion only.

Wagering Requirements: Unless explicitly stated otherwise, all bonus funds are subject to a wagering requirement before they may be withdrawn as cash. The applicable wagering multiplier will be clearly stated in the promotion terms. Wagering requirements must be met within the time period specified in the promotion; failure to do so will result in the forfeiture of any remaining bonus balance.

Bonus Abuse: tg999 monitors account activity to detect patterns indicative of bonus abuse, including but not limited to: opening multiple accounts to claim the same promotion, placing low-risk wagers designed solely to meet wagering requirements (such as opposing bets on the same event), or exploiting errors in bonus calculations. Where bonus abuse is identified, tg999 reserves the right to cancel the relevant bonus, reverse associated winnings, and suspend the account.

• Welcome bonuses are available to new registered players only, subject to a minimum qualifying deposit.
• Reload bonuses, cashback offers, and seasonal promotions are available to eligible existing players as notified via the Platform.
• Free bets and free spins have no cash value and cannot be withdrawn directly; only winnings generated from free bets or free spins may be subject to withdrawal (after meeting applicable wagering requirements).
• tg999 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

All bets placed on the tg999 Platform are subject to the specific rules applicable to the relevant sport, event, or game. These rules are published within the relevant product section of the Platform and form part of these Terms.

Bet Placement: A bet is deemed accepted only when it has been confirmed by the tg999 system and a unique bet reference number has been generated. It is your responsibility to verify the accuracy of all bet details — including selection, stake, and odds — before confirming placement. tg999 accepts no liability for errors made by players during the bet placement process.

Odds and Prices: tg999 reserves the right to correct any odds or prices that have been published in error. Where a bet has been placed at clearly erroneous odds, tg999 reserves the right to void the bet or settle it at the correct price, at its sole discretion.

Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all betting markets and game types. These limits are displayed within the relevant product section and may vary by event, market, or account status. tg999 reserves the right to impose individual account stake limits at its discretion.

Void Bets: Bets may be voided in circumstances including (but not limited to): event cancellation, match abandonment, data feed errors, or where it is determined that a bet was placed in contravention of these Terms. Voided bets will have the original stake returned to the player's account.

The following activities are strictly prohibited on the tg999 Platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of account balances, and potential civil or criminal referral:

• Money Laundering: Using the Platform to deposit, transfer, or withdraw funds derived from illegal activity, or to conceal the origin of such funds.
• Fraud and Deception: Providing false identity information, impersonating another person, using stolen payment credentials, or engaging in any form of fraudulent misrepresentation.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or betting market, including sharing cards, strategies, or information in real-time during play.
• Automated Software: Using bots, scripts, automated betting software, artificial intelligence tools, or any other automated means to place bets, play casino games, or interact with the Platform in a manner not intended for human users.
• Exploitation of Errors: Deliberately exploiting software bugs, technical errors, pricing errors, or system vulnerabilities to generate winnings that would not otherwise be achievable under normal operating conditions.
• Chargebacks: Initiating fraudulent chargebacks or payment reversals on deposits made to your tg999 account.
• Chip Dumping: Deliberately losing chips or funds to another player's account in live games or tournaments for the purpose of transferring value.

All content on the tg999 Platform — including but not limited to the website design, layout, graphics, logos, text, software code, game interfaces, video streams, and data feeds — is the exclusive intellectual property of tg999 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform for your personal, non-commercial use only. This licence does not permit you to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any content from the Platform without prior written consent from tg999.
• Modify, adapt, translate, reverse engineer, decompile, or create derivative works based on any Platform content or software.
• Use any automated means to scrape, extract, or harvest data from the Platform.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed on the Platform.

The tg999 name, logo, and all associated trademarks and service marks are the exclusive property of tg999. Unauthorised use of these marks is strictly prohibited and may result in legal action.

To the maximum extent permitted by applicable law, tg999 and its affiliated entities, directors, officers, employees, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform or any services offered through it.

Without limiting the foregoing, tg999 specifically excludes liability for:

• Loss of profits, revenue, data, or business opportunities arising from Platform use or unavailability.
• Technical failures, server downtime, internet connectivity issues, or interruptions to live data feeds that affect bet placement or settlement.
• Losses arising from your reliance on information, odds, or statistics displayed on the Platform.
• Unauthorised access to your account resulting from your failure to maintain credential security.
• Delays in payment processing caused by third-party payment providers, banking institutions, or mobile financial service operators.

The Platform is provided on an "as is" and "as available" basis. tg999 makes no warranties, express or implied, regarding the Platform's fitness for a particular purpose, accuracy of content, or uninterrupted availability. tg999 will make reasonable efforts to maintain Platform availability but cannot guarantee a continuous, error-free service.

tg999 is committed to protecting the personal data of all players. The collection, use, storage, and processing of your personal information is governed by the tg999 Privacy Policy, which forms an integral part of these Terms. By registering an account, you consent to the data practices described in the Privacy Policy.

In summary, tg999 collects personal data that is necessary to operate your account, process transactions, comply with KYC obligations, prevent fraud, and improve Platform services. tg999 does not sell personal data to third parties. Data is shared only with trusted service providers (such as payment processors and game suppliers) on a need-to-know basis, under strict confidentiality obligations.

For full details of your data rights — including your right to access, correct, or request deletion of your personal data — please refer to the Privacy Policy.

tg999 is committed to promoting responsible gaming and maintaining a safe betting environment for all players. Gambling is intended to be an enjoyable leisure activity. If you feel that your gambling is becoming problematic, tg999 provides a range of tools and support resources to help you manage your activity:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Session Time Controls: Set a maximum duration for each gaming session, after which you will be automatically logged out.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days) during which you will not be able to log in or place bets.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the tg999 Platform. Self-exclusion requests are actioned within 24 hours and cannot be reversed for a minimum period of 6 months.
• Reality Checks: Receive periodic notifications during sessions reminding you of time spent and amounts wagered.

All responsible gaming tools are accessible from the Account Settings section after login. If you require assistance activating any tool, the tg999 support team is available 24/7 via live chat. For further guidance, please visit the Responsible Gaming page.

tg999 reserves the right to modify, update, or replace any part of these Terms at any time. When changes are made, the revised Terms will be published on this page with an updated effective date. Where changes are material, tg999 will endeavour to notify registered players via email or an in-Platform notification prior to the changes taking effect.

It is your responsibility to review these Terms periodically to ensure that you remain aware of the current version. Your continued use of the Platform following the publication of any revised Terms constitutes your binding acceptance of those changes.

If you do not agree with any amendment to these Terms, you must stop using the Platform and may request account closure by contacting the tg999 support team. Outstanding balances will be processed in accordance with the standard withdrawal procedure.

These Terms shall be governed by and construed in accordance with applicable laws. In the event of any dispute arising out of or in connection with these Terms or your use of the tg999 Platform, the parties agree to first attempt resolution through direct negotiation with the tg999 support and compliance team.

Dispute Process: To raise a formal dispute, you must submit a written complaint to [email protected] with full details of the matter, including your account username, the date of the event giving rise to the dispute, and the outcome you are seeking. tg999 will acknowledge your complaint within 48 hours and aim to provide a full response within 14 calendar days.

tg999 is committed to resolving all player disputes fairly, transparently, and in a timely manner. Where a dispute cannot be resolved through direct negotiation, the matter may be referred to an independent third-party dispute resolution service as notified to you at that time.

Nothing in this clause limits any rights you may have under applicable consumer protection laws in your jurisdiction of residence.

If you have any questions, concerns, or requests relating to these Terms & Conditions, or to any aspect of your tg999 account, please contact the tg999 support team through any of the following channels:

• Live Chat: Available 24/7 directly within the tg999 Platform after login. Average response time under 5 minutes.
• Email: [email protected] — responses within 24 hours for non-urgent matters.
• Operating Hours: The tg999 support team operates 24 hours a day, 7 days a week, 365 days a year, including all public holidays observed in Bangladesh.

When contacting support regarding a specific account matter, please have your registered account username and the relevant transaction or bet reference number available to help the support team resolve your query efficiently.